We strive to ensure customer satisfaction with every purchase. Should our products not meet your expectations, please adhere to the following standardized refund and return procedures.
Returns must be initiated within 30 calendar days from the date of delivery. Requests submitted beyond this period will not be eligible for processing.
To qualify for a return, products must meet the following criteria:
- Remain unworn, unwashed, and free from stains, odors, or signs of use (e.g., fabric pilling, altered hems).
- Retain all original tags, labels, and packaging (including garment bags for jackets or structured skirts).
- For tailored items (e.g., fitted jackets, high-waisted skirts): No modifications to seams, buttons, or closures.
The following items are non-returnable:
- Products marked “Final Sale” on the product page.
- Customized items (e.g., monogrammed jackets, altered-length skirts).
Direct exchanges (for size, color, or style) are not currently offered. To secure an alternative product, please place a new order through our website and initiate a return for the original item in compliance with the above eligibility conditions.
In the event of a defective product (e.g., loose seams, faulty zippers) or incorrect shipment, our team will, at its discretion, arrange for a replacement (if in stock) or process a full refund (including original shipping costs).
- Defective/Incorrect Items: We cover all return shipping costs and provide a prepaid shipping label via email upon return approval.
- Change-of-Mind Returns: Customers bear return shipping fees. Original shipping costs are non-refundable unless the return is due to our error.
To initiate a return:
- Email [email protected] with your order number, product name/SKU, reason for return, and (if applicable) clear photos of defective areas.
- Our team will review the request within 48 business hours and issue written confirmation of eligibility, along with detailed return instructions.
- Ship the item(s) to the address specified in our confirmation, ensuring secure packaging to prevent damage in transit.
Upon receipt and inspection of the returned item (typically 2–3 business days after delivery to our warehouse), we will send an email confirming refund approval. Refunds are processed to the original payment method within 5–10 business days.
Note: Financial institutions may require additional time to post refunds to your account; this timeline is beyond our control.
If you have not received your refund within 10 business days:
- First verify with your bank or credit card issuer (refunds may take 1–2 billing cycles to appear).
- If the refund remains unaccounted for, contact our team with your order number and refund reference (provided in our approval email) for further investigation.
For orders shipped to Canada, import duties, taxes, or customs fees assessed by the Canada Border Services Agency (CBSA) are non-refundable. In the case of a return, we will refund the product price (and original shipping fees only if required by law or due to our error), but duties and taxes will not be included.
